FAQs

Web proctored exam

WEB PROCTORED EXAM

This is where you may find answers on how to make the best of your online exams. In order to help you concentrate on the task at hand, we have put together a list of useful tips on how to prepare for the exams, as well as a thorough check list of hardware and software issues you must have solved before your exam.

I have an integrated camera that cannot rotate

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

What is my Meeting ID?

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

How do I turn my Firewall/Antivirus off

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

How do I run a compatibility check?

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

The compatibility check has failed

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

Creating a new test session

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

CAN’T FIND WHAT YOU’RE LOOKING FOR?
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Exam in a test center

EXAM IN A TEST CENTER

This is where you may find answers on how to make the best of your online exams. In order to help you concentrate on the task at hand, we have put together a list of useful tips on how to prepare for the exams, as well as a thorough check list of hardware and software issues you must have solved before your exam.

How do I run a compatibility check?

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

The compatibility check has failed

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

Creating a new test session

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

CAN’T FIND WHAT YOU’RE LOOKING FOR?
ASK A QUESTION

Exam training

EXAM TRAINING

This is where you may find answers on how to make the best of your online exams. In order to help you concentrate on the task at hand, we have put together a list of useful tips on how to prepare for the exams, as well as a thorough check list of hardware and software issues you must have solved before your exam.

I have an integrated camera that cannot rotate

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

What is my Meeting ID?

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

How do I turn my Firewall/Antivirus off

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

How do I run a compatibility check?

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

The compatibility check has failed

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

CAN’T FIND WHAT YOU’RE LOOKING FOR?
ASK A QUESTION

Prior to the exams

PRIOR TO THE EXAMS

This is where you may find answers on how to make the best of your online exams. In order to help you concentrate on the task at hand, we have put together a list of useful tips on how to prepare for the exams, as well as a thorough check list of hardware and software issues you must have solved before your exam.

I have an integrated camera that cannot rotate

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

Creating a new test session

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

CAN’T FIND WHAT YOU’RE LOOKING FOR?
ASK A QUESTION

During the exams

DURING THE EXAMS

This is where you may find answers on how to make the best of your online exams. In order to help you concentrate on the task at hand, we have put together a list of useful tips on how to prepare for the exams, as well as a thorough check list of hardware and software issues you must have solved before your exam.

I have an integrated camera that cannot rotate

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

Creating a new test session

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

CAN’T FIND WHAT YOU’RE LOOKING FOR?
ASK A QUESTION

Schedule and mofify an exam

SCHEDULE AND MODIFY AN EXAM

This is where you may find answers on how to make the best of your online exams. In order to help you concentrate on the task at hand, we have put together a list of useful tips on how to prepare for the exams, as well as a thorough check list of hardware and software issues you must have solved before your exam.

The compatibility check has failed

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

Creating a new test session

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

CAN’T FIND WHAT YOU’RE LOOKING FOR?
ASK A QUESTION

Certifications & memberships

CERTIFICATIONS & MEMBERSHIPS

This is where you may find answers on how to make the best of your online exams. In order to help you concentrate on the task at hand, we have put together a list of useful tips on how to prepare for the exams, as well as a thorough check list of hardware and software issues you must have solved before your exam.

I have an integrated camera that cannot rotate

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

I have an integrated camera that cannot rotate

If the compatibility test has failed you need to follow this procedure:

1) Enter the number of ICDL IDs you would like to order, as well as for which segment (if necessary) in the tab order.

2) A billing preview is shown and you will be asked to confirm your order. The ICDL ID stock is immediately updated and displayed.

3) Order ICDL Tests. Test Centres offering tests to candidates in furthering training or for the unemployed can also buy 200 tests or more prepaid to benefit from a reduced price.

4) Enter the test type in the tab orders as well as for which segment you would like to purchase tests.

5)The tests are immediately allocated to your stock and displayed. Any tests taken after your stock reaches 0 are invoiced at the end of the month against the pay per use price.

CAN’T FIND WHAT YOU’RE LOOKING FOR?
ASK A QUESTION